Karen Batungbacal

Vice President, Operations, OGS


Karen Batungbacal is a senior executive with over twenty-five years’ experience in multiple industries across Asia-Pacific and the United States. She leads business process operations for Optum, responsible for strategically running and managing end-to-end health plan operations across transaction, voice, provider and clinical processes. 

Prior to joining Optum she has been in senior leadership positions and lead country operations for large conglomerates in the Philippines. Karen also continues to work with the IT/BPM industry association — IBPAP — which she co-founded in 2004.

Karen holds a master’s degree in chemical engineering from Princeton University. She has certifications in two process/TQM systems and six sigma.