Laura Ciavola

Chief Operating Officer, OGS 


Laura Ciavola is the chief operating officer for Optum Global Solutions and oversees all operations and strategy for our India, Philippines and Puerto Rico locations. Prior to this role, Laura served as chief operating officer of UHC Medicare & Retirement and senior vice president of STARS and Provider Services. 

Laura joined XLHealth in 2008 as senior vice president of Operations and Technology where she managed all Medicare operations and technology in the United States and India. She joined UnitedHealth Group when the company completed its acquisition of XLHealth in 2012. Before joining XLHealth and UnitedHealth Group, Laura held a variety of technology and operations leadership roles at Amerigroup, Concentra, Ernst & Young and Rohm and Haas Company. 

Laura has industry expertise in health care insurance, pharmaceuticals, specialty chemicals, technology and infrared calibration targets and she effectively aligns technology and business operations to achieve company goals and secure returns on investment. 

Laura holds a Bachelor of Science degree from Stockton College and a master's degree in Business Administration from the Wharton School of the University of Pennsylvania.