Heather Cianfrocco is president of Optum. She is responsible for leading Optum’s comprehensive pharmacy and care-delivery capabilities across the entire care continuum with a focus on value-based care and the integration of medical, behavioral and pharmacy services.
In this role, Heather’s focus is the simplification and integration of our high-quality pharmacy services, including behavioral health, specialty and infusion pharmacies, and our direct medical and behavioral care delivery in the office, ambulatory setting, home or institution to make high-quality, comprehensive care more accessible and affordable for everyone we serve. With a focus on delivering the highest quality value-based care to the consumer, Optum Health serves 103 million people and Optum Rx serves nearly 63 million people.
Cianfrocco serves as the executive sponsor of UnitedHealth Group’s LGBTQ+ employee resource group and is a member of the Women’s Leader Advisory Council, which supports talent engagement, provides mentorship and creates collaboration and community for women across the enterprise.
Cianfrocco joined UnitedHealth Group in 2008 where she held numerous leadership roles. She previously served as chief executive officer of Optum Rx and chief executive officer for Optum’s Health Services where she was responsible for behavioral health benefits, population health solutions and medical benefit management. Before that, she was chief executive officer of UnitedHealthcare Community & State, senior vice president of Health Advancement and Clinical Transformation for UnitedHealthcare Medicare & Retirement, and chief executive officer of state and regional health plans. In addition, she was a former member of the United Health Foundation Advisory Board.
Prior to UnitedHealth Group, Cianfrocco worked in private legal practices in Pittsburgh where she concentrated on corporate and securities law, representing health care entities in mergers and acquisitions. She earned a master’s degree in health care delivery science from Dartmouth College and a J.D. from Duquesne University School of Law.