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Global operations

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We build and deliver end-to-end digital health solutions for our clients.

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Our solutions

Technology, analytics and automation: India is home to the largest technology team for Optum outside of the US. We pursue technology as a unifying force, bringing together deep industry expertise with big data, advanced analytics, reengineering and automation, and emerging technology. By adopting technologies such as artificial intelligence, deep learning and natural language processing, we deliver quality, innovation, speed and scale through our comprehensive IT delivery, product and data engineering, and advanced research and predictive analytics capabilities.

Business process solutions: The operations teams in India work on transformative solutions across product/benefit configuration, network management, end-to-end claims processing — including appeals and grievances, billing & enrollment, medical coding, revenue cycle management, and provider data operations. Our teams are enabled by transformational capabilities in business excellence, operational excellence, learning and development, transitions, business quality and workforce management functions.

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Building a modern digital health experience

We are at the helm of a digital health care revolution, which is being accelerated by a combination of technology and talent. 

From creating a patient-centric approach to health care, enhancing provider experience to making heath care affordable, we are doing pioneering work across the health care spectrum.

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Featured insights

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Can we predict diseases with data science?

Advances in forecasting are helping improve health care

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Business operations process transformation

There are three key principles to consider for a transformation project.

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Toward an AI-augmented future in health care

AI in health care is leading to efficient care and lower costs.

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