Video
Tech Talk: Women in health care technology
Women in health care technology are leading change, building new ways to listen and respond to those we serve.
June 6, 2025
Driving innovation through gender diversity in health technology
Advancing women in technology is crucial for fostering innovation. In this episode of Tech Talk, Harish Gudi, Chief Information Officer, Optum India, and Jyothsna Kuchimanchi, Senior Director, Technology, Optum India, explore the importance of building a diverse workplace to foster a culture of innovation.
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Welcome to episode three of Tech Talk.
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This is an exciting one
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because I have my friend and colleague,
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Jyo joining us to talk to us about
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how she has shaped her career
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and how we do things at Optum.
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Jyo. It's exciting.
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Thank you. Thank you for flying down.
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Thank you. Thank you. Harish.
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I just heard that you completed
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four years today. Yesterday?
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Yes. This company? Yes.
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Wow. That's amazing.
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Congratulations. Thank you.
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So, obviously,
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you had a fantastic career. Yes.
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I mean, to be exciting
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for all of us to know,
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how it has transpired,
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what has worked for
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you and
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just tell us a little bit
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about your career and how you got here.
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26 years in the industry.
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Out of which,
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around 22 years of them.
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Had been with the services industry.
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And,
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one thing that this entire 22 years
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before I joined Optum has taught me
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is when the life throws lemons at you,
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you make a lemonade.
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I started off
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with one of the organizations
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as a product manager.
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Subsequently, I kind of,
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you know, took on the roles
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of being the mobile practice lead
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and then the digital leader.
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I learned how to do
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the customer experience,
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the customer centricity
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that we are talking about
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and own multiple hats.
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And that's probably why today,
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you know,
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when I look at things,
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I can think from different perspectives,
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different diverse perspectives,
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because I know
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what each one of them wants
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and what their priorities
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or their KPIs had been.
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and Optum, I joined four years back, and
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this is the first GCC,
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the global capability center
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that we are talking about
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that I'm associated with.
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And I love the customer obsession
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that we have over here,
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how we are obsessed
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with every solution that we are building.
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How do we keep our customers
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at the center of it? Right.
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This is something
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that is very exciting for me.
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Optum I will remember
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not just for being the first GCC,
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but also something
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that is giving back to the society,
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saving lives and also probably creating,
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an environment
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where people can have a healthy lives.
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Jo.
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Mentorship plays a very,
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very important role,
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in how we shape
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and how our careers
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develop and life in general plays out.
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How is that work for you?
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Fantastic to start with.
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If I have to summarize it
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in one single word.
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What I am today
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is because of the mentorship
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that I received from various people
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during my professional career. Right.
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Right.
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From probably how to dress
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to probably how
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to write an effective email
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to how to be effective
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even in conversations.
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A simple thing like shaking hand. Right.
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and also creating the first impressions?
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I think all of those single mentors
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that I've got
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have hugely,
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immensely helped me during my career.
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And I'm very,
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very fortunate
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to have a lot of mentors
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within Optum itself,
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There are a lot more people
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that have actually influenced me
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during my career,
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but too many names to take right now on this.
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That's great to hear Jyo.
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How is that working for
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all the other women leaders
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in the organization?
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What are the things that you're seeing
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being done
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that are having an impact at Optum?
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So I'll take
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two initiatives on how we are,
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impacting the women
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within the organization. Right.
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The first one is UWLiT.
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Here
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what we are doing is we are trying to
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create an environment
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where how we will be
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mentoring various women,
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not just on the software aspect of things,
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but also on the technology
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aspects of things.
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And how do you create,
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stakeholder management, for example,
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or how do you create
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high performance teams,
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which is really, really vital
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to what we are doing today.
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And in these, mentorships, what we are
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actually doing is
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we are taking everything
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as a scenario based.
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If this is the scenario,
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how would one react?
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And there's no right or wrong answers
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because you have different leadership
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shadows that everyone
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brings to the table.
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But the whole point is
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how do we as a community
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learn from each other?
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How do we give it back to the women
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community within Optum itself,
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so that as a team,
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we can grow together collaboratively?
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One of the other ones
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that I wanted to talk about
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is the ERG, the employee resource group
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I'll give you one.
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You know, incident
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that I recently came across.
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So there's this woman who was on a break,
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due to her maternity,
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and then she's,
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she came back to office after maternity,
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and she was feeling left out. Right.
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And there was also
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a lot of questions in her mind.
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What is going to happen
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with the talent reviews?
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What kind of a project
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is she going to put in?
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How can she actually cope up
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with the new technologies
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that have come up
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when she has
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been on the maternity,
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break and all of that?
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Now, this particular ERG group,
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they had told her the answer,
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those questions probably not
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always can be answered
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those questions right.
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But we find the right fit
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in terms of a sponsorship
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or in terms of a mentorship
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or an allyship.
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And we connect
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people to the right people.
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So that they can have
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the right conversations
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and they can get the right mentoring
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from all of them.
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And I think it is working
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fantastically well in Optum,
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because I've been hearing
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great reviews
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about each of these initiatives
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that we are doing. Jyo.
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I just
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also realized that you completed your
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Masters in AI.
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Yeah. Yes.
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What prompted you to sign up
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for something like that?
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Despite the busy schedules.
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And how was that experience?
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And what's that doing to you today?
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I should first of all, thanks,
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Optum for this initiative. Right.
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So, this was
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I was like one year into the organization
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when I got an email out of the blue
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saying
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that Optum has come up
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with this new program,
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which is M.Tech program
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for working professionals,
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and they can actually pick
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any one of the streams
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like software management
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or AI, ML, data science and so on.
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Opportunities.
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Now, one of the things that led me to
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subscribe myself, by the way,
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there was no senior director
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who would actually subscribe
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for any of these initiatives
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I batch, but,
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I always believed that learning
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is the only constant that we had in life,
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and we are solving problems,
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and technology
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is changing at such a rapid pace
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that we don't cope with that,
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or we do not keep it
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that we are going to be left behind.
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And,
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I think one of the biggest learnings
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that I had out of this particular
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opportunity
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is a front seat
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to the talent that we have, right.
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Just looking at that young talent
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who are actually going out of the way
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to come up with solutions
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or the way
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the kind of solving the problems,
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that was amazing.
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More than the program itself.
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I think the cohort
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and the bonhomie that all of us
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had actually created during
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this particular two years was exemplary.
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This is fantastic.
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How many things are you up to? But
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you know
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what is that one thing
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that really keeps you going
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and going and going.
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What is that force behind you?
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So we talked about all the mentorship
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at office. Right.
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But without the support system
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that we have in our personal life,
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I don't think you can go far.
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Initially when you start of the career,
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you have a lot of enthusiasm.
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You're single,
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you're able to do multitask
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and probably go
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those extra hours and everything.
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Then you get married
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and probably
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a little prioritization changes.
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Once your kids actually arrive.
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And that's incidentally
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when you're in the mid management level,
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that's when the things start
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becoming very difficult for us. Right.
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You need to balance your personal things
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and you also need to
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balance your professional things.
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What has worked for me,
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very frankly,
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is the strong support system
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that I've got with my husband
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or my two kids.
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By the way,
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they are my gurus
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where I learn from them
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on a day to day basis.
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They they teach me
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how outdated I am on a day to day basis.
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Seriously.
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But having this support system
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and their understanding
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is pivotal to my growth
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in the last 26 years.
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I haven't taken a break,
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and that's only possible
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because this is a strong support system
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and I have to give
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that entire kudos to my husband
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for being that pillar of strength
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and support all through the career.
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That is so fantastic
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and touching to hear. Jo.
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Absolutely.
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It is surreal when there is an entire
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family value system and support system.
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We are trying to do
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some of those things.
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At Optim.
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What are the things that you
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have seen working, So, Harish
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we are committed to the well-being,
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development,
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learning and growth of all of our women
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in respect of the creed
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00:08:49,680 --> 00:08:51,480
and that experience
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00:08:51,480 --> 00:08:52,800
that we are talking about. Right?
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So look at some of the programs
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that we have got CareNine, for example,
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or the daycare facilities
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that we provide for the kids.
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And,
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we are also talking about the parental,
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leaves policies
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00:09:04,800 --> 00:09:06,520
that we had actually relooked
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and modified
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to be more employee friendly.
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We have several such programs,
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and every individual
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should be taking
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advantage of all of these.
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00:09:16,080 --> 00:09:17,880
And I don't know how many of you know,
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we have a program called SOAR,
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00:09:19,400 --> 00:09:20,880
which is for the return ship,
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especially for women on the break
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00:09:22,680 --> 00:09:24,040
if they want to come back.
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00:09:24,040 --> 00:09:25,440
We've got fantastic programs
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00:09:25,440 --> 00:09:26,520
for all of them.
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00:09:26,520 --> 00:09:29,240
And, these are some of the things that,
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would encourage women to not only,
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00:09:32,960 --> 00:09:34,560
take the support from families,
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00:09:34,560 --> 00:09:36,120
but we are providing that
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support at offers also.
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00:09:37,880 --> 00:09:39,120
And that's amazing,
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Wow, what an amazing
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journey it has been for you.
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Thank you.
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00:09:44,480 --> 00:09:46,400
I'm sure many people are proud,
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particularly of having you
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00:09:47,520 --> 00:09:49,400
that you talked about, right?
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00:09:49,400 --> 00:09:50,600
I hope so.
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I'm sure they are.
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And I know for sure
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00:09:54,640 --> 00:09:56,280
that there is a lot of women
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leaders out there who are looking at you,
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trying to learn
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00:09:59,920 --> 00:10:01,400
and achieve some of the outcomes
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00:10:01,400 --> 00:10:03,040
and results that you've achieved.
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00:10:03,040 --> 00:10:03,520
Yeah.
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00:10:03,520 --> 00:10:05,400
What's your advice to them,
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and what are we doing
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00:10:06,840 --> 00:10:09,400
at Optum to enable that?
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00:10:09,400 --> 00:10:10,720
I think the three advices
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that I would probably say
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is, don't be in your comfort zone.
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Challenge yourself
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without losing your core self.
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Start working on innovation solution
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and also proactively seek out
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mentors who can guide you
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throughout this entire journey
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and also build
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that support system,
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the sisterhood or the brotherhood
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00:10:27,680 --> 00:10:29,720
or the allyship that we are talking about
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that is going to stay
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throughout this particular journey.
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And if we are looking at creating impact
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at large scale
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working on the emerging technologies
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and cutting technologies,
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and also giving it back to the society
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and improving the patient outcomes,
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healthcare is the industry
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Couldn't
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have said it better than you Jyo.
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And you'll agree with me
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that there is no better place
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than Optum to make this happen.
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Cheers!
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