Tech Talk: Impactful innovation in health care

00:00:06:12 - 00:00:09:00 Our approach to innovation is based on 00:00:09:00 - 00:00:11:03 how technology has served us 00:00:11:03 - 00:00:12:20 so well in the past, 00:00:12:20 - 00:00:15:20 and how we need to evolve more quickly 00:00:16:00 - 00:00:17:22 to solve health care problems 00:00:17:22 - 00:00:18:20 using levers 00:00:18:20 - 00:00:20:09 such as automated 00:00:20:09 - 00:00:23:10 workflows, analytics, and shift left. 00:00:24:07 - 00:00:25:16 This involves 00:00:25:16 - 00:00:27:03 changing how we think 00:00:27:03 - 00:00:29:08 about our core business process 00:00:29:08 - 00:00:31:00 and how we approach, 00:00:31:00 - 00:00:33:16 develop, and use modern technology. 00:00:33:16 - 00:00:36:19 In short, it's about inculcating 00:00:37:01 - 00:00:40:01 an innovation mindset. 00:00:43:00 - 00:00:45:06 Within our India operations, 00:00:45:06 - 00:00:47:21 we have the opportunity to combine 00:00:47:21 - 00:00:48:20 our operations 00:00:48:20 - 00:00:50:22 and technology capabilities 00:00:50:22 - 00:00:51:20 and drive 00:00:51:20 - 00:00:54:17 enhanced value for our enterprise. 00:00:54:17 - 00:00:56:18 This has really helped us deepen 00:00:56:18 - 00:00:58:22 our culture of innovation, 00:00:58:22 - 00:01:01:17 which we refer to as sit with ops 00:01:01:17 - 00:01:02:14 Zero distance 00:01:02:14 - 00:01:04:20 between technology and operations 00:01:04:20 - 00:01:06:20 helps break the silos 00:01:06:20 - 00:01:08:08 and uncover challenges 00:01:08:08 - 00:01:10:00 in health care delivery. 00:01:10:00 - 00:01:13:01 This helps technologists to look beyond 00:01:13:02 - 00:01:14:15 application fixes 00:01:14:15 - 00:01:16:05 and focus on the quadruple 00:01:16:05 - 00:01:17:16 aim of health care, 00:01:17:16 - 00:01:19:05 which is access, 00:01:19:05 - 00:01:22:11 quality, affordability and experience. 00:01:22:21 - 00:01:24:12 We are genuinely promoting 00:01:24:12 - 00:01:26:22 a culture of purposeful innovation 00:01:26:22 - 00:01:28:08 because at the other end 00:01:28:08 - 00:01:30:18 of every benefits claim, 00:01:30:18 - 00:01:33:20 every authorization, every click, and 00:01:33:20 - 00:01:36:01 every call is a person. 00:01:37:01 - 00:01:37:20 At the end of 00:01:37:20 - 00:01:40:20 the day, this is what it's all about. 00:01:41:16 - 00:01:44:10 Helping people live healthier lives 00:01:44:10 - 00:01:45:02 and helping 00:01:45:02 - 00:01:46:02 make the health system 00:01:46:02 - 00:01:47:07 work better for everyone.